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PetroFine Terms and Conditions
1. Introduction
THIS AGREEMENT BINDS YOU OR THE COMPANY YOU REPRESENT (“YOU,” OR “YOUR”) TO THE TERMS AND CONDITIONS SET FORTH HEREIN IN CONNECTION WITH YOUR USE OF PETROFINE’ (“OUR”, “WE”, “COMPANY” OR “PETROFINE”) SOFTWARE, SERVICES OR OTHER OFFERINGS ON OUR SITE (COLLECTIVELY, OUR “PRODUCTS”). BY USING ANY OF THE COMPANY PRODUCTS OR CLICKING ON THE “SIGNUP” BUTTON, YOU AGREE TO BECOME BOUND BY THE TERMS AND CONDITIONS OF THIS AGREEMENT. IF YOU DO NOT AGREE TO ALL THE TERMS AND CONDITIONS OF THIS AGREEMENT, CLICK ON THE “CANCEL” BUTTON AND DO NOT USE THE COMPANY PRODUCTS. COMPANY’S ACCEPTANCE IS EXPRESSLY CONDITIONED UPON YOUR ASSENT TO ALL THE TERMS AND CONDITIONS OF THIS AGREEMENT, TO THE EXCLUSION OF ALL OTHER TERMS. IF THESE TERMS AND CONDITIONS ARE CONSIDERED AN OFFER BY COMPANY, ACCEPTANCE IS EXPRESSLY LIMITED TO THESE TERMS.
2. Privacy
Any personal information submitted in connection with Your use of the Products or the Site is subject to Our Privacy Policy located in our Privacy Policy page.
3. General
The Products enable Users to connect with independent contractor publishers (the “publishers”) who provide live and/or recorded instruction, tutoring, and learning services in our online classrooms (the “Courses”), hotels, conference centers and/or companies. The Products include, without limitation, facilitating and hosting courses, the courses and supporting materials, and taking feedback from users. Company reserves the right to revise these Terms in its sole discretion at any time by posting the changes on the Site. Changes become effective immediately after posting. Your continued use of Products after change become effective shall mean that you accept those changes. You should visit the Site regularly to ensure You are aware of the latest version of the Terms. The Company may modify the Products or discontinue their availability at any time. You are solely responsible for all service, telephony, data charges and/or other fees and costs associated with Your access to and use of the Products, as Well as for obtaining and maintaining all telephone, computer hardware, and other equipment required for such access and use.
As a student, if you elect to access or use Products/Courses that involve payment of a fee, then You agree to pay, and will be responsible for payment of, that fee and all taxes associated with such access or use. If You provide credit card information to pay for such fees then You hereby represent and warrant that You are authorized to supply such information and hereby authorize the Company to charge Your credit card on a regular basis to pay the fees as they are due. Unless otherwise stated, all fees are quoted in U.S. Dollars. If Your payment method fails or Your account is past due, then We may collect fees owed using other collection mechanisms. This may include charging other payment methods on file with us and/or retaining collection agencies and legal counsel. We may also block Your access to any Products pending resolution of any amounts due by You to Company.
All of Your use, access and other activities relating to the Site and the Products must be in compliance with all applicable laws and regulations, including, without limitations, laws relating to copyright and other intellectual property use, and to privacy and personal identity. In connection with Your use of the Products and Site, You must not provide incorrect or knowingly false information; copy, distribute, modify, reverse engineer, deface, tarnish, mutilate, hack, or interfere with the Products or operation of the Site; frame or embed the Site or Products; impersonate another person or gain unauthorized access to another person’s Account; introduce any virus, worm, spyware or any other computer code, file or program that may or is intended to damage or hijack the operation of any hardware, software or telecommunications equipment, or any other aspect of the Products or operation of the Site; scrape, spider, use a robot or other automated means of any kind to access the Products.
4. General Disclaimer
The Site is a marketplace and content distribution for publishers and Users. We do not hire or employ publishers nor are We responsible or liable for any interactions involved between the publishers and their respective clients. We are not responsible for disputes, claims, losses, injuries, or damage of any kind that might arise out of or relate to conduct of publishers or Users, including, but not limited to, any User’s reliance upon any information provided by a publisher or user of the portal. Content generated by readers, users, publishers, do not reflect the views and opinions of PetroFine. All content are subject to editorial review. Off-topic, inappropriate or insulting comments will be removed upon discovery.
We may, at our own discretion, edit or delete content such as profile fields, course descriptions and posts as we see fit, but we are not required to control Submitted Content (as defined below) posted on the Site and, as such, do not guarantee in any manner the reliability, validity, accuracy or truthfulness of such Submitted Content. You also understand that by using the Products may expose You to Submitted Content that You consider offensive, indecent, or objectionable. The Company has no responsibility to keep such content from You and no liability for Your access or use of any Submitted Content.
The Site and Products may give You access to links to third-party Websites (“Third Party Sites”), either directly, through posts, comments or through Courses or publishers. The Company does not endorse any of these Third Party Sites and does not control them in any manner. Accordingly, the Company does not assume any liability associated with Third Party Sites. You need to take appropriate steps to determine whether accessing a Third Party Site is appropriate, and to protect Your personal information and privacy on such Third Party Site.
5. Conduct
You may only access the Products for lawful purposes. You are solely responsible for the knowledge of and adherence to any and all laws, rules, and regulations pertaining to Your use of the Products. You agree not to use the Products or the Company Content (as defined below) to recruit, solicit, or contact in any form publishers or potential users for employment or contracting for a business not affiliated with us without Our advance written permission, which may be withheld in Our sole discretion. You assume any and all risks from any meetings or contact between You and any publishers or other Users of the Products.
6. Specific Obligations of publishers
If You are instructing Users in connection with a Course You are a “publisher” and the following additional terms and conditions apply, and You represent, warrant and covenant that:
7. Specific Obligations of Users using the Site
If You are a User in search of, or engaging publishers, You represent, warrant and covenant that:
8. Registration
To use certain Products, You will need to register and obtain an account, username and password. When You register, the information You provide to us during the registration process will help us in offering content, customer service, and network management. You are solely responsible for maintaining the confidentiality of Your account, username, and password (collectively, Your “Account”) and for all activities associated with or occurring under Your Account. You represent and warrant that Your Account information will be accurate at all times. You must notify us (a) immediately of any unauthorized use of Your Account and any other breach of security, and (b) ensure that You exit from Your Account at the end of each use of the Products. We cannot and will not be responsible for any loss or damage arising from Your failure to comply with the foregoing requirements or as a result of use of Your Account, either with or without Your knowledge, prior to Your notifying us of unauthorized access to Your Account.
You may not transfer Your Account to any other person and You may not use anyone else’s Account at any time without the permission of the account holder. In cases where You have authorized or registered another individual, including a minor, to use Your Account, You are fully responsible for (i) the online conduct of such User; (ii) controlling the User’s access to and use of the Products; and (iii) the consequences of any misuse.
9. Content, Licenses & Permissions
All software, technology, designs, materials, information, communications, text, graphics, links, electronic art, animations, illustrations, artwork, audio clips, video clips, photos, images, reviews, ideas, and other data or copyrightable materials or content, including the selection and arrangements thereof is “Content.” Where the Company provides Content to You in connection with the Products, including, without limitation, the Software and the Products and the Site, it is “Company Content.” Content uploaded, transmitted or posted to the Site or through the Products by a User or publisher is “Submitted Content.” Content remains the proprietary property of the person or entity supplying it (or their affiliated and/or third party providers and suppliers) and is protected, without limitation, pursuant to U.S. and foreign copyright and other intellectual property laws. You hereby represent and warrant that You have all licenses, rights, consents, and permissions necessary to grant the rights set forth in these Terms to Company with respect to Your Submitted Content and that Company shall not need to obtain any licenses, rights, consents, or permissions from, or make any payments to, any third party for any use or exploitation of Your Submitted Content as authorized in these Terms or have any liability to You or any other party as a result of any use or exploitation of Your Submitted Content as authorized in these Terms.
You hereby grant the Company a non-exclusive right and license to reproduce, distribute, publicly perform, offer, market and otherwise use and exploit the Submitted Content on the Site and through the Products, and sub-license it to publishers and Users for these purposes directly or through third parties. Notwithstanding the foregoing, You have the right to remove all or any portion of Your Submitted Content from the Site at any time by giving a 90-day notice to [email protected]. Removal of Your Submitted Content will terminate the foregoing license and rights ninety (90) days after such removal request as to new uses, provided, however, that any rights given to Users or publishers prior to that time will continue in accordance with the terms granted to such Users or publishers including bulk license holders agreements – please see section on Enterprise Accounts.
The Company hereby grants You (as a User) a limited, non-exclusive, non-transferable license to access and use Submitted Content and Company Content, for which You have paid all required fees, solely for Your personal, non-commercial, educational purposes through the Site and the Products, in accordance with these Terms and any conditions or restrictions associated with particular Courses or Products. All other uses are expressly prohibited absent Our express written consent. You may not reproduce, redistribute, transmit, assign, sell, broadcast, rent, share, lend, modify, adapt, edit, create derivative works of, license, or otherwise transfer or use any Submitted Content or Company Content unless We give You explicit permission to do so. Submitted Content and Company Content is licensed, and not sold, to You. Publishers may not grant You license rights to Submitted Content You access or acquire through the Services and any such direct license shall be null and void and a violation of these Terms
You agree that We may record all or any part of any Courses (including voice chat communications) for quality control and delivering, marketing, promoting, demonstrating or operating the Site and the Products. You hereby grant the Company a permission and release to use Your name, likeness, image or voice in connection with offering, delivering, marketing, promoting, demonstrating, and selling the Site, Products, Courses, Company Content and Submitted Content.
THE COMPANY RESPECTS ALL COPYRIGHT, PRIVACY, DEFAMATION AND OTHER LAWS RELATING TO CONTENT AND INFORMATION AND WILL NOT TOLERATE VIOLATION OF SUCH LAWS. NOTWITHSTANDING THE FOREGOING, THE COMPANY DOES NOT SCREEN THE SUBMITTED CONTENT AND ALL USE OF THE SUBMITTED CONTENT BY YOU IS AT YOUR OWN RISK AND THE COMPANY SHALL HAVE NO LIABILITY FOR SUCH USE. IN PARTICULAR, NO REVIEW OR POSTING OR APPEARANCE OF THE SUBMITTED CONTENT ON THE SITE OR THROUGH THE PRODUCTS IS INTENDED TO ACT AS AN ENDORSEMENT OR REPRESENTATION THAT ANY SUBMITTED CONTENT IS FREE OF VIOLATION OF ANY COPYRIGHT, PRIVACY OR OTHER LAWS OR WILL SUIT A PARTICULAR PURPOSE OR BE ACCURATE OR USEFUL. If You believe that Submitted Content of Yours violates any law or regulation or is inaccurate or poses any risk whatsoever to a third party it is Your responsibility to take such steps You deem necessary to correct the situation. If You believe that Submitted Content of a third party or any Company Content violates any laws or regulations, including, without limitation, any copyright laws, You should report it to the Company via email [email protected].
All rights not expressly granted in these Terms are retained by the Content owners and these Terms do not grant any implied licenses.
Each license for course is individual and once activated it’s non-transferable and non-sharable. For online courses, once license is activated that user has 12 months to access the content and earn a completion certificate upon successful completion of course(s) requirement(s).
9.1- Pricing for Paid Courses
Unless a Course is made available through the PetroFine Deals Program (as described below), a Course publisher will be solely responsible for determining the fees to be charged for such Course, in accordance with the publisher terms and conditions. If You are a User, You agree to pay the fees for Courses that You take, and hereby authorize Us to charge Your credit card for these amounts. For one off courses we will charge the amount immediately upon purchase. For subscription courses, we will charge Your credit card monthly for all amounts owed. If Your credit card is declined, You agree to pay Us the fees within thirty (30) days of notification from Us, and pay (at Our discretion) a late payment charge at 1.5% per month, or the maximum permitted by law, whichever is greater.
9.2- Refunds
For online courses, PetroFine offers Users a thirty (30)-day, no-questions-asked money back guarantee on Courses that no more than 50% of the course was taken. If you, as a User, have completed 50% or less of the course and are unhappy with such a Course and request a refund within thirty (30) days of the date that you paid for access to that Course, we will provide you with a full refund of the amount you paid and un-enroll you from the course. To request a refund, please contact us via our support email. Please note that if we believe that you are abusing our refund policy in our sole discretion, we reserve the right to suspend or terminate your account and refuse or restrict any and all current or future use of the Company Products, without any liability to you.
You, as a publisher, acknowledge and agree that Users have the right to receive a refund as set forth in this section. Neither publishers nor Company shall receive any payments, fees or commissions for any transactions for which a refund has been granted. In the event that a User requests a refund for a Course after PetroFine has sent a publisher payment for that Course, PetroFine reserves the right to either (1) deduct the amount of such refund from the next payment to be sent to that publisher, or (2) require that publisher to refund any amounts refunded to Users for publisher’s Course to the extent no additional payments are due from PetroFine to publisher or such payments due publisher are insufficient to cover the amounts refunded to Users.
For in-classroom or other courses format, refund terms vary per course offering. Cancelation and refund terms are included in the course page of each course. Most in-classroom courses require a minimum number of students in order for them to run. We will inform enrolled students no later than 30 days prior to the event, if they are running or not. Only after that confrmation should atendees make travel arrangements, if needed. For any additional questions contact [email protected]
10. Trademarks
The trademarks, service marks, and logos (the “Trademarks”) used and displayed on the Site, in the Products or in any Company Content are Our registered or unregistered Trademarks or of Our suppliers or third parties and are protected pursuant to U.S. and foreign trademark laws. All rights are reserved and You may not alter or obscure the Trademarks, or link to them without Our prior approval.
11. Warranty Disclaimer
THE PRODUCTS, SITE, COMPANY CONTENT, SUBMITTED CONTENT, COURSES, AND ANY OTHER MATERIALS MADE AVAILABLE ON OR THROUGH THE SITE OR THE PRODUCTS ARE PROVIDED “AS IS,” WITHOUT ANY WARRANTIES OF ANY KIND AND THE COMPANY HEREBY DISCLAIMS ALL SUCH WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY, FREEDOM FROM ERRORS, SUITABILITY OF CONTENT, OR AVAILABILITY.
12. Limitation of Liability
NEITHER PARTY SHALL BE LIABLE HEREUNDER UNDER ANY THEORY OF LIABILITY, INCLUDING, WITHOUT LIMITATION, CONTRACT, TORT OR NEGLIGENCE, FOR ANY INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES OR LOST PROFITS. THE COMPANY’S TOTAL LIABILITY HEREUNDER SHALL BE LIMITED TO THE AMOUNTS PAID IN CONNECTION WITH THE COURSES OR PRODUCTS UNDER WHICH SUCH LIABILITY AROSE.
13. Indemnification
You hereby indemnify, defend and hold harmless the Company, and its affiliates, officers, directors, agents, partners, employees, licensors, representatives and third party providers from and against all losses, expenses, damages, costs, claims and demands, including reasonable attorneys’ fees and related costs and expenses, due to or arising out of Your breach of any representation or warranty hereunder. We reserve the right, at Our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by You, and in such case, You agree to fully cooperate with such defense and in asserting any available defenses.
14. Termination
We may terminate Your use of the Products or Site immediately without notice for any breach by You of these Terms or any of Our applicable policies, as posted on the Site from time to time. We may discontinue offering any Product, Course, or Content at any time (which will terminate Your right to offer these Courses on PetroFine if You are a publisher). You may terminate Your use of the Site or the Products at any time, either by ceasing to access them, or by contacting us at [email protected] (but if You are a publisher then Users enrolled in Your Courses prior to termination shall continue to have access to them for the duration of the Course). Publishers must give at least a 90-day advance notice before removing courses from the platform. We have no obligation to retain any of Your Account or Submitted Content for any period of time beyond what may be required by applicable law. Upon termination, You must cease all use of the Site, Products and Content. Any accrued rights to payment and Sections 4, 5, 10-15 and all representations and warranties shall survive termination.
15. Miscellaneous
15.1. Entire Agreement. These Terms and any policies applicable to You posted on the Site constitute the entire agreement between the parties with respect to the subject matter hereof, and supersede all previous written or oral agreements between the parties with respect to such subject matter.
15.2. Severability. If any provision of these Terms is found to be illegal, void or unenforceable, then that provision shall be deemed severable from these Terms and shall not affect the validity and enforceability of any remaining provisions of these Terms.
15.3. Waiver. A provision of these Terms may be waived only by a written instrument executed by the party entitled to the benefit of such provision. The failure of Company to exercise or enforce any right or provision of these Terms will not constitute a waiver of such right or provision.
15.4. Notice. Any notice or other communication to be given hereunder will be in writing and given by postpaid registered or certified mail return receipt requested, or electronic mail.
15.5. No Agency. Nothing in these Terms shall be construed as making either party the partner, joint venture, agent, legal representative, employer, contractor or employee of the other. Neither the Company nor any other party to this Agreement shall have, or hold itself out to any third party as having, any authority to make any statements, representations or commitments of any kind, or to take any action that shall be binding on the other except as provided for herein or authorized in writing by the party to be bound.
15.6. These Terms and Your use of the Site and the Products shall be governed by the substantive laws of the State of Texas without reference to its choice or conflicts of law principles.
16- Enterprise Accounts:
PetroFine offers special bulk rates and special access windows based on quantity of licenses for the same course.
* Discounts are based on full published rates.
We make user progress and access reports available to Enterprise Admins as described in our Privacy Policy.
17- Publishers:
Publishers may be individuals, companies, groups, associations, universities or any institution looking to utilize PetroFine as an added distribution channel for their training courses. Publishers must apply and be accepted into the expert publisher network, becoming independent contractors and solely responsible for the content they publish. In order to preserve the quality of content and products offered through the PetroFine marketplace, we make an effort to select the best fit for our community, as well as offer suggestions, including but not limited to course description, course images, course material (look and feel, production quality etc). As a publisher, You will be solely responsible for determining the fees You charge Users for Your Courses. You agree to charge only for Your own Submitted Content. The Company will handle billing and other fee interaction with Users. As part of Your participation in the marketplace, You give Us permission to share your likeness in any way we believe could enhance the sales of your course(s). For in-classroom or live virtual training courses, publishers are responsible for updating status of events, changes to dates or cancellations no later than 30 days prior to training event.
17.1. Royalty Share. While default royalty share is 50%, publishers can choose how much royalty they want to share with PetroFine based on how much work they wish for PetroFine to undertake to promote their courses. Royalty sharing options differ for each course format and full details is provided to prospect publishers upon acceptance into our Eexpert Publisher network.
Publishers authorize the Company to perform the appropriate calculations, deduct and retain the transaction fee, and pay You the balance as indicated above.
17.2. Marketing Programs. Marketing Programs include, but are not limited to, Company’s Affiliate and Deals. You acknowledge that the amounts paid for Marketing Programs are not fixed, we will work with each publisher to determine the best promotional strategies, but, unless explicitely requested by a publisher, the Company can determine those amounts and which Courses to offer as part of Marketing Programs. Further, the Company does not guarantee any minimum level of success in connection with any Marketing Programs, and its selection of Courses to include is not an endorsement of those Courses, or of You. You give us permission to share information about You and your course(s) with PetroFine employees and selected partners (for marketing or evaluation purposes), for which you will not receive compensation. For on-demand courses, we may make your course available for free for 1-week trials to potential key Enterprise clients to allow them to preview the material before purchasing group licenses. We use deals & price tests to find the optimal price for Your Course. You agree that We may offer Your Course in limited time deals & price tests for a discount. You understand that a limited time deal may also encompass an Affiliate, which will affect the final fees remitted. Deals may also be promoted through the Site, or third party websites at a discount. Discounts and other deals are typically available for less than a week, but you acknowledge that the actual duration and amount discounted may vary. If there are any instances where we feel courses should have discounts of 75% of more we will always inform and attempt to get OK from Publishers ahead of time, and we will consider removing any courses from such promotions should publisher decide to not participate. Publishers also have access to create coupons and can create their own promotions. Publishers agree not to abuse the system and not offer courses at 75-100% discount without prior discussion with PetroFine.
17.3. Refunds. Users are entitled to refunds pursuant to Our 30-day Money back Guarantee policy and You agree that Company may deduct such refunds from subsequent amounts owed to You.
17.4. Payment to publishers. Publishers are immediately notified of each and every purchase of their products via the publishers dashboard. Company will remit to You any amounts remaining after the foregoing deductions and adjustments, in US dollars, via PayPal or wire transfer for larger amounts unless agreed beforehand on a different payment transfer service.
Payment will be made as per following schedule:
Publishers are responsible for providing Company with all identification, money transfer and tax information necessary for the payment of amounts due (w-9 for US tax payers and W8Ben for foreigners).
PetroFine can, at our sole discretion, deny participation in the marketplace as well as remove previously approved publishers who we deem not fit for our community.
18- Affiliate Program
By default, all users are enrolled into our Affiliates Program and can earn 10% for any sales they generate. Publishers sharing 50% or above royalty, can also earn 10% on top of their own courses when they make a sale with their affiliate link. When an Affiliate promotes and sells a Course, a portion of the fee for each User the Affiliate refers to the Course is paid to the Affiliate. Publishers agree that the Company will deduct the Affiliate’s fee before calculating the amount remitted to them. The standard amount paid to Affiliates is 10% of the amount the User pays for the Course.
19- Privacy Policy
Please see our Privacy Policy page.
20- Copyright Policy
Notice and Procedure for Making Claims of Copyright or Other Intellectual Property
Infringements
PetroFine, respects the intellectual property of others and takes the protection of copyrights and all other intellectual property very seriously, and we ask our publishers, students and other users of our website and services (the “Site”) to do the same. Infringing activity will not be tolerated on or through the Site.
PetroFine’s intellectual property policy is to (a) remove material that PetroFine believes in good faith, upon notice from an intellectual property owner or their agent, is infringing the intellectual property of a third party by being made available through the Site, and (b) remove any Submitted Content posted to the Site by “repeat infringers.” PetroFine considers a “repeat infringer” to be any User that has uploaded Submitted Content to the Site and for whom PetroFine has received more than two takedown notices compliant with the provisions of 17 U.S.C. 512(c) with respect to such Submitted Content. PetroFine has discretion, however, to terminate the account of any User after receipt of a single notification of claimed infringement or upon PetroFine’s own determination.
Procedure for Reporting Claimed Infringement.
If you believe that any content made available on or through the Site has been used or exploited in a manner that infringes intellectual property right that you yourself own or control, then please promptly send a “Notification of Claimed Infringement” containing the following information to the Designated Agent identified below or directly to the publisher. Your communication must include substantially the following:
You should consult with your own lawyer and/or see 17 U.S.C. 512 to confirm your obligations to provide a valid notice of claimed infringement.
Designated Agent Contact Information: PetroFine’s Designated Agent for notices of claimed infringement can be contacted at E-mail: [email protected]
Counter Notification.
If you receive a notification from PetroFine that material made available by you on or through the Site has been the subject of a Notification of Claimed Infringement, then you will have the right to provide PetroFine with what is called a “Counter Notification.” To be effective, a Counter Notification must be in writing, provided to Company’s Designated Agent through one of the methods identified above, and include substantially the following information:
A party submitting a Counter Notification should consult a lawyer or see 17 U.S.C. 512 to confirm the party’s obligations to provide a valid counter notification under the Copyright Act.
False Notifications of Claimed Infringement or Counter Notifications. The Copyright Act provides that: [any person who knowingly materially misrepresents under [Section 512 of the Copyright Act (17 U.S.C. 512)] (1) that material or activity is infringing, or (2) that material or activity was removed or disabled by mistake or misidentification, shall be liable for any damages, including costs and attorneys’ fees, incurred by the alleged infringer, by any copyright owner or copyright owner’s authorized licensee, or by a service provider, who is injured by such misrepresentation, as the result of [PetroFine] relying upon such misrepresentation in removing or disabling access to the material or activity claimed to be infringing, or in replacing the removed material or ceasing to disable access to it.
17 U.S.C. 512(f).
PetroFine reserves the right to seek damages from any party that submits a notification of claimed infringement or counter notification in violation of the law. For the avoidance of doubt, only notices submitted under the Digital Millennium Copyright Act and the procedures set forth in this section should be sent to the Designated Agent at [email protected]. Any other comments, compliments, complaints or suggestions about PetroFine, the operation of the Site or any other matter should be sent to [email protected].
Contact Us
We welcome your comments or questions. If you would like to contact PetroFine you can email us at [email protected]
Introduction
PetroFine Oilfield Services Company. Provides a complete spectrum of solutions, courses, and learning tools (the “Services”) to develop competent petroleum professionals. In order to provide these Services PetroFine collects personal information through online and offline transactions. Your privacy is important to us. This notice outlines PetroFine’ general privacy and security practices with respect to personal information. While this policy sets forth our general privacy and security practices, the detailed obligations and commitment of PetroFine is set forth in the contractual arrangements with our customers. In the event of a conflict between this policy and a contract with the customer, the contract prevails.
The Information We Collect
This notice applies to all information collected by or submitted to PetroFine. The types of personal information collected are:
The Way We Use Information
We use the information you provide about yourself or someone else to ensure we provide you with the products and services that you purchase from us. If you do not supply this information, we may not be able to provide you with the requested products or services. The information may be used to perform a variety of purposes, including to:
Legal Basis for processing EU personal information
Personal information of EU data subjects must be processed fairly and lawfully. In order to do so, the processing must be based on one or more specific legal grounds. The most relevant legal grounds, for processing personal data, include:
Where consent is the ground being relied on this must be a freely given, specific, informed and unambiguous indication of the data subject’s wishes. The data subject must provide an active indication that he or she agrees to the processing of his or her personal data. The consent shall be in writing or other legally permissible means. The data subject has the right to withdraw consent at any time by contacting PetroFine at [email protected].
Privacy Shield
PetroFine participates in and has certified its compliance with the EU-U.S. Privacy Shield Framework and the Swiss-U.S. Privacy Shield Framework. We are committed to subjecting all personal data received from European Union (EU) member countries and Switzerland, respectively, in reliance on each Privacy Shield Framework, to the Framework’s applicable Principles. To learn more about the Privacy Shield Frameworks, and to view our certification, visit the
U.S. Department of Commerce’s Privacy Shield List.
PetroFine is responsible for the processing of personal data it receives, under each Privacy Shield Framework, and subsequently transfers to a third party acting as an agent on its behalf. PetroFine complies with the Privacy Shield Principles for all onward transfers of personal data from the EU and Switzerland, including the onward transfer liability provisions.
With respect to personal data received or transferred pursuant to the Privacy Shield Frameworks, PetroFine is subject to the regulatory enforcement powers of the U.S. Federal Trade Commission. In certain situations, PetroFine may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.
We will investigate and attempt to resolve any complaints or disputes regarding the use of your Personal Data within a reasonable period of time of receiving your complaint. If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, refer to the Complaint, Enforcement, and Dispute Resolution section below for further details.
Under certain conditions, more fully described on the
Privacy Shield website, you may invoke binding arbitration when other dispute resolution procedures have been exhausted (see Section 13 below for additional details concerning dispute resolution).
International Data Transfers
PetroFine transfers EU personal data to the United States and other jurisdictions across the globe. As noted above, for transfers to the United States and any onward transfers of that data, PetroFine relies on the EU-US and Swiss-US Privacy Shield Frameworks. For transfers of personal data from the EU to other jurisdictions, PetroFine relies on one of the following:
Data Integrity and Purpose Limitation
We do not process personal information in a way that is incompatible with the purposes for which it has been collected or subsequently authorized by the individual. With respect to visitors to our web sites, we only collect information that we believe to be relevant to our business. With respect to data that we process on behalf of our customers, we only process personal information to the extent that such processing is necessary for us to provide our Services, and in accordance with our agreements with our customers. In all instances of data collection or receipt, we take reasonable steps to ensure that personal data we collect or receive from our customers is reliable for its intended use.
Sharing and Disclosure of Information
We will not share personal information about you or any Content with any third parties except as described in this Privacy Notice or in connection with PetroFine Services. For example, we may share personal information about you including as follows:
We may share your information with third-party vendors, consultants and other service providers who are working on our behalf and require access to your information to carry out that work, such as to process billing, provide customer support, etc. These service providers are authorized to use your personal information only as necessary to provide services to PetroFine and/or PetroFine Services.
If requested we may share your contact information, information about the products or services that you purchased, critiques and or evaluations that you submitted.
We may disclose your information to a third party if (a) we believe that disclosure is reasonably necessary to comply with any applicable law, regulation, legal process or governmental request, (b) to enforce our agreements, policies and Terms of Service, (c) to protect the security or integrity of the PetroFine Services, (d) to protect PetroFine, our customers or the public from harm or illegal activities.
We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
We may also share aggregated or anonymized information with third parties that does not directly identify you.
PetroFine maintains a third-party risk management program to ensure that third-parties have acceptable security and privacy controls in place before accessing or handling any data on behalf of PetroFine.
If we intend to use your personal information for a purpose that is materially different from the purposes listed in this Policy or if we intend to disclose it to a third party acting as a controller not previously identified, we will offer you the opportunity to opt-out of such uses and/or disclosures where it involves non-sensitive information or opt-in where sensitive information is involved.
Our Commitment To Data Security and Retention
PetroFine takes reasonable precautions to protect Customer Data from loss, misuse, or unauthorized access, disclosure, alteration or destruction. Customer Data is maintained on secure electronic computer systems, and access to these files is limited to personnel for whom access is necessary to properly provide the Services. PetroFine personnel who are authorized to access the data for the stated purposes are trained annually on this Privacy Policy, with emphasis on the need to keep Customer Data private and secure and the potential disciplinary consequences for the failure to do so.
No method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, we cannot guarantee its absolute security. Customers of PetroFine are responsible for maintaining the security and confidentiality of their usernames and passwords. If you have any questions about the security of your personal information, you can contact us at the contact information below.
Your personal information is stored by PetroFine. PetroFine retains data for the duration of the relationship with you. PetroFine only retains the data for as long necessary based on the defined business purpose, and/or legal and compliance obligations. For more information on where and how long your personal data is stored, please contact
Customer Data – Hosted Software Services
PetroFine SaaS systems collect information under the direction of its customers and has no direct relationship with the individuals whose personal data it processes. If you are an individual of one of our SaaS customers and would no longer like to be contacted by one of our customers that use our service, please contact the customer that you interact with directly. We may transfer personal information to companies that help us provide our service. Transfers to subsequent third parties are covered by the service agreements with our customers. The use of information collected through our SaaS solution shall be limited to the purpose of providing the service for which the customer has engaged PetroFine.
Your Choices
Account Information & Retention. You may update or correct information about you at any time by emailing us via the information in the “How To Contact Us” section of this privacy policy. To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.
We will retain your personal information for the period necessary to fulfill the purposes outlined in this Privacy Notice. If you wish to remove your data, please email us via the information in the “How To Contact Us” section of this privacy policy but note that we may retain certain information as required by law or for legitimate business purposes. We may also retain cached or archived copies of information about you for a certain period of time. We will respond to your access request within 30 days.
We will retain your information as needed to provide you products and services. We will retain and use your information to comply with our legal obligations, resolve disputes and enforce our agreements.
Promotional and Newsletter Communications
You may opt out of receiving promotional and newsletter emails from PetroFine by following the opt-out instructions provided in those emails. You may also opt-out of receiving promotional emails and other promotional communications from us via the information in the “How To Contact Us” section of this privacy policy with your specific request. If you opt out, we may still send you non-promotional communications about our ongoing business relations.
Cookies
Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove or reject browser cookies or to prompt you before accepting such a cookie. Please note that, if you choose to remove or reject browser cookies, this could affect the functionality of the PetroFine Services. Cookies or similar technologies may be used for the following purposes:
Your Data Subject Rights When We Act as a Data Controller
Where required by contract with our customers, or where applicable law applies, PetroFine will provide you with information about whether we hold any of your personal information upon request. You have the right correct (rectify) the record of your personal information maintained by PetroFine if it is inaccurate. You have the right to request the erasure of your personal information, subject to certain exceptions. You may also have the right to request that PetroFine ceases to use your personal data for the purpose of direct marketing. Where technically feasible, PetroFine will, at your request, provide your personal data to you or transmit it directly to another controller.
We will respond to your request within a reasonable timeframe. In certain circumstances we may be required by law to retain your personal information or may need to retain your personal information in order to continue providing a service. If you have concerns about the way PetroFine is processing your personal data, in some jurisdictions you have the right to lodge a complaint with the appropriate data protection authority.
Your Data Subject Rights when we Act as a Data Processor
Where required by contract with our customers, or where applicable law applies, PetroFine acknowledges that you have the right to access your personal information. PetroFine has no direct relationship with the individuals whose personal data it processes. An individual who seeks access, or who seeks to correct, amend, or delete inaccurate data should direct their query to PetroFine’ Client (the data controller). If requested to remove data, we will respond within a reasonable timeframe. In certain circumstances we may be required by law to retain your personal information or may need to retain your personal information in order to continue providing a service.
Complaint, Enforcement, and Dispute Resolution
Where required by contract with our customers, or where applicable law applies, customers have the right to file a complaint concerning our processing of their personal data. All queries and complaints shall be handled in a timely manner by PetroFine in accordance with internal procedures. Complaints can be submitted by contacting us via the information in the “How To Contact Us” section of this privacy policy.
In the unlikely event that customers have suffered harm due to a breach of their rights under the data protection policy and PetroFine has not handled the complaint in a sufficient manner, customers may lodge a complaint with the supervisory authority.
PetroFine has further committed to refer unresolved privacy complaints under the EU-U.S. and Swiss-U.S. Privacy Shield Principles to an independent dispute resolution mechanism, The International Centre for Dispute Resolution (ICDR), international division of the American Arbitration Association (AAA). If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed, please visit https://www.icdr.org/privacyshield.
PetroFine is subject to the investigatory and enforcement powers of the U.S. Federal Trade Commission. There is the possibility, under certain circumstances, for EU and Swiss individuals to invoke additional binding arbitration.
PetroFine retains sole and absolute discretion in resolving all questions relating to the administration, interpretation and application of this policy. This authority includes construing the terms of this policy, including any disputed or doubtful terms.
Children
Our services are not intended for or to attract children. Accordingly, we do not solicit nor knowingly collect any personal information from children under the age of thirteen (13). If we learn that personal information is, has been submitted by, or collected from a child under the age of thirteen (13), we will immediately delete such information.
Compliance Monitoring
PetroFine performs ongoing monitoring of privacy and security controls to validate compliance with applicable laws and regulations.
Amendments to Privacy Policy
PetroFine reserves the right to change this Privacy Policy. If we make any material changes we will notify you by email (sent to the email address specified in your account) or by means of a notice on this Site (https://www.PetroFine.com) prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices. You can check the “Effective Date” posted at the top to see when the Privacy Policy was last updated. By accessing or using our Services after we have placed such a notice, you consent to the new practice(s) identified in the update.
Who Will Contact You
You may receive email from the following addresses at PetroFine:
How To Contact Us
Any questions about this Privacy Notice should be addressed to [email protected], or to PetroFine, Phone: + (967)-1-5183.